FAQs

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How can we help?

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Popular Questions

Popular Questions

Pre-sales Questions

Download Link not work
If there is problem with download you can email us at support [at] templatemela [dot]  com.
I need my own theme and setup an ecommerce store.
Not only the theme, but we provide all services for setup an ecommerce stores. Contact us for magento theme customization and ecommerce store setup. Ask us Quote for professional magento services.
Where is Password for ZIP, I can not open ZIP file ?
You can find password from "My Downloadable Products" under "My Account" on our website, next to download link.

Account Questions

I am not getting any reply from Your Company
Sometimes, emails goes to SPAM, so also check your SPAM(JUNK) mails. If you haven't receive any email from us email us at support [at] templatemela [dot] com.
How do I get my download?
After complete your payment Instant Download link will be available. You can download your products from the "My Downloadable Product" under "My Account". Also There is a link on top of the website "My Downloads". You can download your products from there.
Error to extract ZIP File, I can not extract ZIP file.
Please make sure you are using Windows PC to extract ZIP file.

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